Technical Support

Technical Support

Need help with our software, your licenses or your workstations?

Can’t find what you’re looking for? Pick the product below or fill in the form to open a support request.

Product and Service Support

Open a Support Request

Choose the product and your e-mail app opens with the subject line ready. For urgent issues, call our support line. For product-specific services such as installation, post processors and training, see our Services and Training pages.

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Support and Information Request

Send us your installation, licensing, usage or performance issue through the form and the team working with that product will get back to you. You can use the same form for training, consulting and new license requests.

Quote & Information Form

Remote Connection

Remote Technical Support

When an issue needs to be looked at on your own computer, we connect through a secure remote desktop session that you approve, and work through installation, licensing, settings and troubleshooting together.

Please make sure you have internet access before the session. We will send you the connection tool and the steps after you open a request, and the session only starts with your approval.

Request Remote Support
Engineer troubleshooting on a laptop